TERMS & CONDITIONS
Doing use of this Web site, you indicate that you are in agreement with all the terms and conditions that appear or make reference in this document. If you do not agree, please you do not use this Web site. We reserved the right, to our discretion, to update or to review these terms and conditions of use. Please read this periodic report in case modifications have been realised. If you continue using this Web site after changes have been realised it means that you are in agreement with the Terms of Use.
PAYMENTS
We accept payment by Credit Card , Western Union and Bank Transfer . The verification of the payments is necessary to process the order. In case of cancellation of the order, the money will be refunded by the same method of payment used for the purchase, unless by express coordination with the buyer by other refund way
GUARANTEE
100% of guarantee of Re-Ship if the order arrives damaged to the country of destination and money refund if the order is lost and does not arrive to the country of destination . If The order arrives to the destiny country and it has some delay by Customs or it is seized by customs or other problem with the Postal Service in your Country , the guarantee is not applicate because the order already arrived to the destiny Country . The guarantee is executed only in case of lost or damage and not by problems with Customs of the Postal Service of Country of Destiny so there is not refund of money. If the order is lost by the Postal Service or Courier inside the country destination once arrived the order to the destination country, we do not make any refund neither any re-ship because the order arrived to the destination country and the loss of the order was responsability from the Postal Service or Courier in the destination country and not by peruincastore.com, so the guarantee is not applicable
PRODUCT RESTRICTIONS:
The customer must know the restrictions and prohibitions of the products in his country before he make the purchase , peruincastore.com will not be responsible for any incident with customs authorities of the destination country. If restrictions of the product purchased exists or the product is prohibited , our Payment Gateways will not return or refund the total paid.
ORDER IN CUSTOMS
From Peru , peruincastore.com and the Postal Service of Peru are not authorized to carry out paperwork for the release of orders held by customs in the country of destination , that depends only on the buyer. According to the universal customs law, the Buyer is obliged to carry out this procedure since each country has its particular way of nationalizing the products that arrive in their country from abroad. It is up to the Buyer to ask Customs what documents they need to show to release their Order and to comunicate the Seller to provide the buyer with those documents if they are required.
The customs clearance of the order arrived at the country of destination depends solely on the buyer. Customs clearance paperwork and any tax payments must be made by the buyer. peruincastore.com will send the buyer the necessary documentation for the release of the Order if the buyer so requires, as long as the product imported to the destination country does not be prohibited
In case of that the Order is retained by customs in the country of destination or transit, the buyer must call or go to the Postal Service or Courier and ask about what he must do or what documents must be presented for the release of his retained Order and carry out the procedure informed by customs.
MONEY REFUND
If the Order is seized or held by Customs in the Destination Country or in any Transit Countries way to the Destination Country , peruincastore.com will not make any money returns or any refund .The buyer must know if the product purchased is prohibited or it has some restrictions in his country before he make the purchase. If restrictions of the product purchased exists or the product is prohibited , peruincastore.com will not be responsible for any incident with customs authorities of the destination country or Transit countries to the destination country if the order is seized
We do not make any refund if the buyer's Order and/or Shipment, once it arrived in the destination country, suffers any delay in its delivery or it is lost by the Postal Service of the destination country or Courier within the Country of Destination in Transit to be delivered because the responsability is by the side of the Postal Service or Courier inside the destination country and not by peruincastore.com since Peru, so the guarantee is not applicable
It is up to the Buyer to make the claim to the Postal Service or Courier in his Country since the Order arrived to a his country, it cleared customs but in transit to its destination , the order was lost by the Postal Service or Courier
PRODUCT RETURN
Some times , the customer can receive one item of the purchased order in different packaging due the stock : Bag instead of box or box instead of bag for example, but the content of the product and the brand is the same that the customer purchased and the weight is the same. . If the customer is not happy with the new packing , he can return one item ( product) from the Order to Peru but the shipping cost must be paid by him . The product returned will be check it and verified if it was not opened and it has not damaged. Once verified if everything is ok , we will be refunding the money only by the cost of the product. The shipping cost is not included in the refund.
CANCEL AN ORDER
If the buyer wants to cancel the order ,the buyer is obligated to send a warning email to the seller inside 6 hours . If the email is not sent by the buyer in that time , the seller assumes the purchase and payment is ok so the order will be packed and shipped. Once the order is shipped there is not refund of money.
SHIPMENTS
Once the order is shipped, peruincastore.com will only track the order and notify the buyer if the order is in transit, passed customs or was retained by customs in the country of destination.
The shipping Cost of the shipent will be paid along with products bought by the client. The shipmens will be shipped by The Postal Service according to the buyer's choice .The buyer must know the restrictions and prohibitions of the products in his country , peruincastore.com will not be responsible for any incident with customs authorities of the destination country. If restrictions exist our Payment Gateways will not return or refund the money received
When the Order be shipped , the buyer will receive the tracking number and the scanned copy of the Air waybill so that the buyer confirm the shipment and he can track his order shipped
Responsibilities and Obligations of the User
- The user guarantees that the facilitated personal data to peruincastore.com
- The User registered in our Web, will have to provide and to maintain updated the proportionate information in order that it is complete and necessary. This information includes your CIF/DNI, complete name, direction, electronic direction, state, country, telephone number and name of an authorized person with whom to contact in case the holder is an organization, association or corporation.
- The fields staked out with an asterisk (*) in the form of registry to compliment by the user, are strictly necessary to take care of his request, being voluntary the inclusion of data in the remaining fields.
PRIVACY POLICIES
In order to respect the privacy of all our clients, we have elaborated this policy of confidentiality and protection of data for the use of those data collected through our store in Internet. This policy is reflected in the following norms, that can be updated periodically, reason why the clients will have to read the same whenever they accede to the site.
You will be able to decide voluntarily free and if you wishes to provide information to peruincastore.com , in occasion of the subscription or discharge in some of our services and/or promotions offered by our store. In accordance with Statutory law 15/1999 of 13 of December of Protection of Data of Carácter Personal (LOPD), peruincastore.com communicates to yours clients the following considerations:
REGISTRY AND PASSWORD
The User when to complete the registry form, will choose his Name of User and Key of Security to accede to peruincastore.com and other exclusive services for Users Registered according to get ready. The User commits itself to privily maintain the data regarding his name of user and password.
REQUIRED INFORMATION
peruincastore.com ask information to customers in order to send supplies and bulletins of new features of products through peruincastore.com . In order to be able to buy them products, customers must register themself and they will voluntarily provide the personal information at the time of creating your user account of the store.
PURPOSE OF THE REQUEST OF DATA
The purpose of peruincastore.com when asking personal information of your customers, is to register to each of them in the data base and thus , in case of to have some purchase, to know whom goes directed the order as well as to know the address reception of the order.Thanks to this information, peruincastore.com will be able to contact with them and offer variety in your products as well as to categorise to your clients according to the volume of your purchases, to obtain special discounts and to monitor the preferences of your products.
CONFIDENTIALITY OF THE INFORMATION
peruincastore.com will not reveal the personal data of the customers who can serve to identify them in individual form, including the information which ties the name of the customer in the peruincastore.com site with his true name, unless it has his express authorization, or when be required by judicial or legal order.
PROTECTION AGAINST THIRD PARTIES
peruincastore.com has adopted safety measures of protection of data to avoid the loss, illegal use, alteration, nonauthorized access or robbery of the personal data that were facilitated to him. It despite, the client must be conscious that the safety measures in Internet are not unconquerable. The client accepts that peruincastore.com will not be responsible by the damages, of any nature, that can be derived for himself or third parties, derivatives directly or indirectly of the use of the site.
Also, peruincastore.com informs to the users of peruincastore.com that the sites and services of Internet to which it is acceded through this Web, can directly successfully obtain information on their person , requesting it and to have procedures of meeting of own, independent information and privacy of those of mochikashop.com that does not have responsibility by those actions or policies.
MONITORING AND ADDRESS REGISTER IP
peruincastore.com registers directions IP. Directions IP are important to make a pursuit of the sessions that the users maintain with the store. This gives to peruincastore.com an idea of the visits that has the store; as well as of which countries this being visited the Web. We do not establish communications between the directions IP and any data that allows to make an identification personal of the users. This means that although a pursuit becomes of their session, this one will remain totally in the anonymity.
PRODUCT BULLETIN SHIPMENT JUST ARRIVED
peruincastore.com will be able to send to you, if at some time you have provided you direction of electronic mail, information related to the Web in Internet and other products and services that considers that they can get to be from your interest. It will always have the option to terminate yourself of the list, so that it will not receive plus this class of messages.
STATUTORY LAW OF PROTECTION OF PERSONAL DATA
In agreement with the established in the Statutory law 15/1999, of 13 of December, you at any moment have the possibility of acceding to the data that you have provided, to modify them, to eliminate them, to be against to them or if you prefer to drop you registry. You can write an electronic mail to perusana@gmail.com
peruincastore.com
Pasaje Ganoza 379 , Huamán - Victor Larco , Trujillo
PERU
APPLICABLE LAW
The present conditions will be interpreted and they will be in force according to the effective Peruvian legislation. The parts, with express resignation of any law that could correspond to them, put under any resulting interpretation or controversy of the present general conditions of the Peruvian Laws.
ACCEPTANCE OF THE TERMS
If the customer or the user uses the services offered through site of peruincastore.com, means that he has read, understood and accepts in express form the set out terms before. It will also be understood that whenever the customer or user accedes to the site, he accepts of form express the effective norms of privacy. If he is not in agreement with them, the client will not have to provide any personal information, nor to use the service because he is not authorized to do it.